Diary of a disgruntled business class passenger

Sir,
Flight CY392 Larnaca-Dubai, April 29, 2007 scheduled departure time 19.00 hrs, scheduled arrival time Dubai local time 23.15 hrs.
A study case in four Acts of how not to deal with your customers!
Act 1- Scene 1- Phone call from Cyprus Airways Dubai office on Thursday April 26 advising of new departure time of 21.10 hrs due to technical reasons.

Act 1- Scene 2- Phone call from Cyprus Airways Larnaca office on Friday April 27 advising of new departure time and also mentioning flight will stop in Bahrain en route (instead of usual routing Larnaca-Dubai- Bahrain).

Act 2- Scene 1- Check in at Larnaca Airport at 19.30 hrs on April 29 with boarding pass/luggage tag receipt for Dubai- Seat 1C.
Act 2- Scene 2- Departure at 22.40 hrs on April 29.
Act 3- Scene 1- Arrival Bahrain at approximately 01.00 hrs on April 30. Six Bahrain bound passengers asked to disembark
Act 3 Scene 2- Announcement made by the chief steward one minute later to say that the flight was not continuing to Dubai and all forty or so passengers bound for Dubai to disembark to board Gulf Air 500 for Dubai!

Act 3- Scene 3- Passengers stranded at a deserted Bahrain Airport which winds down between 2 am and 6 am as there are no flights during this time

Act 3- Scene 4- 1.15am till 5.30am stranded passengers trying to get sleep…
Act 3- Scene 5- Breakfast consisting of scrambled eggs, three pieces of toast and some baked beans offered in plastic cups, plates and utensils (inedible…)-5.30 am April 30
Act 4- Scene 1- Departure GF500 at 7.10am some six hours later than Bahrain arrival!

Act 4- Scene 2- Arrival Dubai at 9.10am (local time) some nine hours since departure time and some ten hours later than scheduled arrival time (23.15 hrs)

Diary entry from a disgruntled business class passenger which will use this case in his professional work as a study of how not to handle your customers!
Lesson: Companies demonstrating this type of behaviour do not merit to exist…
Chris A.Riga
United Arab Emirates

The Cyprus Mail is the only English-language daily newspaper published in Cyprus. It was established in 1945 and today, with its popular and widely-read website, the Cyprus Mail is among the most trusted news sites in Cyprus. The newspaper is not affiliated with any political parties and has always striven to maintain its independence. Over the past 70-plus years, the Cyprus Mail, with a small dedicated team, has covered momentous events in Cyprus’ modern history, chronicling the last gasps of British colonial rule, Cyprus’ truncated independence, the coup and Turkish invasion, and the decades of negotiations to stitch the divided island back together, plus a myriad of scandals, murders, and human interests stories that capture the island and its -people. Observers describe it as politically conservative.