Well done CyTA, job well done

Sir,

We often hear tales of poor customer service in Cyprus and people are quick to complain.  Last Thursday, at 11am, I visited the CyTA offices in Larnaca and asked to be upgraded from Internet dial-up to ADSL (Broadband).  The paperwork took only 10 minutes to complete and I was told that I would receive a telephone call from the CyTA engineer the following day or Monday at the latest.  On Friday at 8am, I received a telephone call from the CyTA engineer and he was at my house 45 minutes later and installed ADSL as requested.  From request to installation took only 22 hours.  Well done CyTA, job well done.  

Tony Gratton

Larnaca

The Cyprus Mail is the only English-language daily newspaper published in Cyprus. It was established in 1945 and today, with its popular and widely-read website, the Cyprus Mail is among the most trusted news sites in Cyprus. The newspaper is not affiliated with any political parties and has always striven to maintain its independence. Over the past 70-plus years, the Cyprus Mail, with a small dedicated team, has covered momentous events in Cyprus’ modern history, chronicling the last gasps of British colonial rule, Cyprus’ truncated independence, the coup and Turkish invasion, and the decades of negotiations to stitch the divided island back together, plus a myriad of scandals, murders, and human interests stories that capture the island and its -people. Observers describe it as politically conservative.