Road tax misery

Sir,

I sympathise with B. Hornett (Sunday Mail, March 11) and the problems he experiences with renewing his road tax. After years of hassle with the Road Transport department myself, I was quite impressed when I found that I could renew online. How na?ve of me! Why for one minute did I think that it was going to work? When I found that my car was not listed, I sent several emails all of which were ignored until I finally sent one marked ‘priority’ and asked for a ‘read receipt.’ This to my surprise was acknowledged but my query was not answered. Anyone who has ever tried to telephone the Road Transport Department will know what a futile exercise that is! The phone is either engaged or allowed to ring until someone finally lifts the receiver and slams it down again.

This sort of experience reinforces my belief that no matter how much technology or modernisation is introduced to an organisation, if the people using it are rude, lazy and unprofessional, it will never work.

Jim Pinnock
Ypsonas, Limassol

The Cyprus Mail is the only English-language daily newspaper published in Cyprus. It was established in 1945 and today, with its popular and widely-read website, the Cyprus Mail is among the most trusted news sites in Cyprus. The newspaper is not affiliated with any political parties and has always striven to maintain its independence. Over the past 70-plus years, the Cyprus Mail, with a small dedicated team, has covered momentous events in Cyprus’ modern history, chronicling the last gasps of British colonial rule, Cyprus’ truncated independence, the coup and Turkish invasion, and the decades of negotiations to stitch the divided island back together, plus a myriad of scandals, murders, and human interests stories that capture the island and its -people. Observers describe it as politically conservative.