Citizens’ advice bureau for Paphos

A CITIZENS’ services bureau is to be opened in Paphos following a Municipal Council decision to handle complaints more effectively.

According to Paphos mayor Phidias Sarikas, the move followed a proposal by councillor Stelios Lerios after a series of delays in responses to citizens’ problems.

Sarikas said on Sunday he believed "the Municipal Council’s decision to adopt the proposal for the formation of a citizens’ service bureau will put us in the position to respond to the citizens’ expectations, giving special emphasis to their suggestions and complaints as well as handling various problems."

The bureau will be located in the Town Hall and manned by municipality employees.

Complaints and suggestions would be made over the telephone or in person and would then be relayed to the appropriate services.

Checks would then be made on the services to monitor whether they had responded in time or not.

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