Confusion over Spidernet line problems

THE PROBLEMS that struck local internet provider Spidernet on Tuesday have still not been pinned down, Cyta Assistant Manager of Transmission Systems Dinos Michaelides said yesterday.

He said the problems occurred when the provider’s overseas line was switched to a new exchange, which had previously been tested to ensure it was running properly. However, when the line was switched it did not work. However, the fault continued when the line was switched back to the original exchange.

Spidernet checked their equipment and told Cyta there were no problems at their end. Cyta engineers checked the line but could not find any fault, and the problems continued until Spidernet reset their equipment.

The overseas connection is still running on the old exchange. It will be switched to the new one at a future date.

Spidernet’s Managing Director Christos Constantinou said yesterday that the matter had been resolved for the present.

Spidernet’s international connection went down at around 9.30am, and was resumed at approximately 1pm on Tuesday. In an e-mail to the provider’s subscribers, Constantinou described Cyta as incompetent, and stated that it was “ironic” for Cyta to claim “high technological know-how” for their rival Cytanet connection service, when they “cannot even switch a single circuit”. Cyta made no comment on this.

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